ODOB > Events > CALD 1CS – Cultural Competency & Customer Service

CALD 1CS – Cultural Competency & Customer Service

Date: Thu 01/11/2018 - Sat 31/10/2020

Provider: eCALD

Optometrist Credits: 2 Cultural Credits
Dispensing Optician Credits: 2 Cultural Credits

Event Type(s): Online, Training


This course is a pre-requisite for all courses for Culturally Diverse Workplaces. The content of this course is similar to the CALD 1 Culture & Cultural Competency course. It is suitable for health workforce working in customer service roles (eg GP/ward receptionists, pharmacists, triage nurses, volunteers) including non-clinical roles (eg recruitment and administration) to gain cultural awareness, sensitivity, knowledge and skills that are applicable in cross-cultural interactions.

At the end of the course, participants will:

Understand the need for cultural competency.
Be more aware of your own cultural values.
Understand and learn how to apply the four elements of cultural competency (cultural awareness, sensitivity, knowledge and skills) when working with clients from cultures different from one’s own.
Understand cultural sensitivity in practice.
Gain knowledge and skills to develop cultural competency in cross-cultural interactions.

On completing this course you will have developed new skills in cultural competency; and become aware of different cultural values and how assumptions, interpretations and judgements can impact on how we communicate with and understand our CALD clients or colleagues during interactions.

Log this activity to my CPD


This event does not have a physical location