Date: Thu 01/11/2018 - Sat 31/10/2020
Optometrist Credits: 2 Cultural Credits
Dispensing Optician Credits: 2 Cultural Credits
Event Type(s): Online, Training
Number: 09 440 6926
This course is a pre-requisite for all courses for Culturally Diverse Workplaces. The content of this course is similar to the CALD 1 Culture & Cultural Competency course. It is suitable for health workforce working in customer service roles (eg GP/ward receptionists, pharmacists, triage nurses, volunteers) including non-clinical roles (eg recruitment and administration) to gain cultural awareness, sensitivity, knowledge and skills that are applicable in cross-cultural interactions.
At the end of the course, participants will:
Understand the need for cultural competency.
Be more aware of your own cultural values.
Understand and learn how to apply the four elements of cultural competency (cultural awareness, sensitivity, knowledge and skills) when working with clients from cultures different from one’s own.
Understand cultural sensitivity in practice.
Gain knowledge and skills to develop cultural competency in cross-cultural interactions.
On completing this course you will have developed new skills in cultural competency; and become aware of different cultural values and how assumptions, interpretations and judgements can impact on how we communicate with and understand our CALD clients or colleagues during interactions.